eTRAC FAQs

Claim Reimbursement

1. What if I cannot use the eTRAC® Card to pay for my eligible QTE expenses?
2. How long will it take to receive reimbursement for my claim?
3. What happens if I submit a claim and my Account balance is less than the amount of the claim?
4. Is there a minimum claim amount?
5. After a service is provided, how long do I have to submit my claim?
6. What kind of supporting documents need to be submitted with my completed QTE claim form?
7. What if I am unable to secure proper documentation (e.g. receipts) for an eligible QTE expense?
8. Can I still receive reimbursement after I terminate employment?

What if I cannot use the eTRAC Card to pay for my eligible QTE expenses?

If your mass transit or parking vendor does not accept credit cards, a reimbursement process is available. After a service is provided, you will need to submit a completed and signed claim form with the supporting documentation to Benefit Resource Inc., who will review your claim and issue you a reimbursement for eligible expenses. If you elect Direct Deposit reimbursement, funds will be deposited directly into your bank account and a Direct Deposit advice will be sent to you to notify you that this has been done. Otherwise, a check will be mailed to you.

How long will it take to receive reimbursement for my claim?

Claim reimbursements are processed every Wednesday and will include claims received by Benefit Resource at least 5 business days prior to the processing day. If you elect Direct Deposit reimbursement, funds should be available in your account on Friday (unless your bank delays availability of electronically transferred funds). Reimbursement checks and Direct Deposit advices will be mailed to you on Friday.

What happens if I submit a claim and my Account balance is less than the amount of the claim?

You will be reimbursed up to the amount of your Account balance. The remaining claim submission will be paid when your Account is funded again with payroll deductions.

Is there a minimum claim amount?

There is no minimum claim amount; however, your Plan may place a minimum on the amount for which reimbursements may be issued (usually $15). If a claim is submitted for less than the minimum, it will be held until subsequent claims total more than the minimum.

After a service is provided, how long do I have to submit my claim?

Your completed claim must be received by Benefit Resource within 180 days after the service was provided. (However, it is recommended that you do not wait that long in case there is a problem with your submission.)

What kind of supporting documents need to be submitted with my completed QTE claim form?

A receipt from the vendor which shows the name of the vendor, the date(s) the service was provided and the cost for the service must be provided with the claim form. Canceled checks are acceptable as sufficient supporting documentation for a QTE claim.

What if I am unable to secure proper documentation (e.g. receipts) for an eligible QTE expense?

If this documentation is not provided in the ordinary course of business by the vendor of the service, your signature on the claim form will certify the expense.

Can I still receive reimbursement after I terminate employment?

• Only services provided through the last month of employment are eligible for reimbursement.
• Eligible claims must be received by Benefit Resource by the end of the month following your last month of employment.
• Any funds remaining in your Account after that grace period will be forfeited.