Company Background

Benefit Resource—where innovation benefits everyone

Benefit Resource, Inc. is an enterprise dedicated to the idea that tax-free benefits should be easy.

“Our mission has always been to reduce the administrative burden of tax-free employee benefits for employers while providing employees with the most convenient, secure and cost-effective benefits,” says company President Tony DiBarnaba.

Founded in 1993, Benefit Resource is a third-party administrator of tax-free employee benefit plans covering health care, dependent care, and qualified transportation expenses. The company administers tax-free benefits for more than 150,000 employees at more than 1,000 companies in New York City, upstate New York, Boston, Chicago, Philadelphia and Washington, D.C.

Flagship services include:

• The popular eTRAC Commute plan, incorporating the eTRAC MasterCard, which provides commuters with simple, debit card access to individual tax-free transportation accounts.
• Beniversal® Health care plans that feature the Beniversal MasterCard®—one card that allows employees to access separate tax-free Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Accounts (HRAs).

 

Applying state-of-the-art information technology and smart card strategies to the field of employee benefits, the company has streamlined the administration of tax-free benefits, reducing ongoing employer administration to the simple exchange of electronic files—a task that takes only minutes each month.

At the same time, Benefit Resource has created employee-focused solutions that are secure, transparent and easy to use—as easy as swiping a card to purchase services with tax-free dollars or as simple as clicking a mouse to check account balances and edit preferences . . .

Allied with MasterCard, assuring broad acceptance and peace of mind

In 2000, Benefit Resource allied with MasterCard International to offer the eTRAC MasterCard, facilitating the rapid transfer of funds from customers to service providers such as transit agencies.

The eTRAC MasterCard leverages the convenience, flexibility and security inherent in carrying a MasterCard card. Cardholders are protected from unauthorized purchases if their card is ever lost or stolen.

In 2005, Benefit Resource extended its alliance with MasterCard International to include its health care benefit card, the Beniversal MasterCard.

Like the eTRAC MasterCard, the Beniversal MasterCard is a reloadable stored value solution that automatically reduces tax-free account balances as employees use their cards to pay for services.

Employees can use one card to access several different tax-free health care accounts, making it the ideal companion card to standard health care insurance cards.

The driver for continuous innovation at Benefit Resource is the company’s emphasis on service

• Dedicated teams provide customized plan design, ongoing support and attention to individual customer interests.
• Processing specialists are assigned to individual human resources departments; HR directors work with one person who knows their company.
• Benefit Resource analysts and legal counsel keep everyone up to date, in compliance and benefiting from the most suitable solutions.

Benefit Resource employs a self-service model

Employees:

• Enroll and make contribution adjustments online for commuter benefit plans
• Monitor all tax-free accounts on a secure web site
• Get a true picture of their expenses for health care, dependent day care and transportation.
• Plan with the confidence that their privacy is assured
• Benefit from educational programs, online resources and helpful staff, supporting accurate estimates and informed choices.

If expense reimbursement is required, employees work directly with specialists at Benefit Resource, relieving human resource departments of individual case management duties.

The quality of our service is reflected in the ratings we receive from our customers. More than 95 percent of our customers say they would recommend Benefit Resource.