eTRAC QTE FAQs
eTRAC Card
What is the eTRAC Card?
How does the eTRAC Card work?
When can I start using my eTRAC Card?
How do I activate the eTRAC Card?
Where can I use my eTRAC Card?
Can I use my eTRAC Card for purchases other than QTE expenses?
If asked, should I select "Debit" or "Credit"?
What if my eTRAC Card is lost or stolen?
If I terminate employment, what happens to my Account balances?
Can I stop contributing to my QTE Account?
What is the eTRAC Card?
The eTRAC MasterCard works much like a credit card and allows participants access to funds at the point of sale to pay for qualified mass transit and/or qualified parking expenses. The eTRAC Card operates nationwide with approved vendors that accept MasterCard.
Payroll deductions are "loaded" onto the eTRAC Card and then the card can be used to purchase a qualified service from an approved vendor. The necessary funds for each transaction are deducted from the appropriate account, reducing the value stored on the eTRAC Card in that account. Purchases are limited to the available balance on the card.
When can I start using my eTRAC Card?
You must activate your card before using it. QTE funds will be available on the card after your payroll deductions are posted to your account(s).
How do I activate the eTRAC Card?
Just follow the instructions that came with your card.
Where can I use my eTRAC Card?
The eTRAC Card can only be used at approved vendors that accept MasterCard cards. An approved vendor is a vendor who primarily provides transit passes and/or workplace parking. For example, you can use your card to purchase eligible services from a transit company's booth, ticket window or mail and ride program. You cannot use your card at non-qualified locations such as restaurants, gas stations, bookstores, department stores or grocery stores.
Can I use my eTRAC Card for purchases other than QTE expenses?
No. If your eTRAC Card is used for anything other than qualified expenses, you may be assessed a surcharge and lose card privileges.
If asked, should I select "Debit" or "Credit"?
Always choose "Credit". Your card has no PIN associated with it, so you must choose Credit when asked to select the kind of card you are using.
What if my eTRAC Card is lost or stolen?
You should notify Benefit Resource Participant Services immediately at (800) 473-9595 in the event your eTRAC Card is lost or stolen.
If I terminate employment, what happens to my Account balances?
| • | Account balances will be available via your eTRAC Card through the end of the month following your last month of employment. |
| • | After that grace period, any funds remaining in your account will be forfeited. |
Can I stop contributing to my QTE Account?
If you are still employed, you can stop contributing to your QTE Account (that is, to make a $0 election) at any time, but leave the account open so you can spend down any excess balance. If you close your account, any remaining balance will be forfeited.