eTRAC QTE FAQs
Claim Reimbursement
What if I cannot use the eTRAC® Card to pay for my eligible QTE expenses?
How long will it take to receive reimbursement for my claim?
What happens if I submit a claim and my Account balance is less than the amount of the claim?
Is there a minimum claim amount?
After a service is provided, how long do I have to submit my claim?
What kind of supporting documents need to be submitted with my completed QTE claim form?
What if I am unable to secure proper documentation (e.g. receipts) for an eligible QTE expense?
Can I still receive reimbursement after I terminate employment?
What if I cannot use the eTRAC Card to pay for my eligible QTE expenses?
If your mass transit or parking vendor does not accept credit cards, you can request reimbursement for your expense. After the service is provided, submit a completed claim form to Benefit Resource, Inc. You can do this in one of two ways:
| (a) | Log in at the Benefit Resource website and select Online Claim Entry. Complete your claim form, then either upload it to Benefit Resource or print it so you can fax or mail it to Benefit Resource. (This option is only available if allowed by your plan.) |
| (b) | Complete a paper claim form and fax or mail it to Benefit Resource. |
How long will it take to receive reimbursement for my claim?
Claim reimbursements are processed every Wednesday and will include claims received by Benefit Resource at least 5 business days prior to the processing day. If you elect Direct Deposit reimbursement, funds should be available in your account on Friday (unless your bank delays availability of electronically transferred funds). Reimbursement checks and Direct Deposit advices will be mailed to you on Friday.
What happens if I submit a claim and my Account balance is less than the amount of the claim?
You will be reimbursed up to the amount of your Account balance. The remaining claim amount will be paid when your Account is funded again with payroll deductions.
Is there a minimum claim amount?
There is no minimum claim amount; however, your Plan may place a minimum on the reimbursement amount (usually $15). If your eligible claim amount is less than the minimum, it will be held until additional claims are submitted.
After a service is provided, how long do I have to submit my claim?
Your completed claim must be received by Benefit Resource within 180 days after the service was provided. (However, it is recommended that you do not wait that long in case there is a problem with your claim.)
What kind of supporting documents need to be submitted with my completed QTE claim form?
If you have a receipt from the vendor, it should show the name of the vendor, the date(s) the service was provided and the cost for the service. Canceled checks are acceptable as sufficient supporting documentation for a QTE claim.
What if I am unable to secure proper documentation (e.g. receipts) for an eligible QTE expense?
If this documentation is not provided in the ordinary course of business by the vendor of the service, your signature on the claim form will certify the expense.
Can I still receive reimbursement after I terminate employment?
| • | Only services provided through your last month of employment are eligible for reimbursement. |
| • | Eligible claims must be received by Benefit Resource by the end of the month following your last month of employment. |
| • | Any funds remaining in your Account after this run-out period will be forfeited. |