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Using Your CBP

Still need to enroll? You can enroll in a Commuter Benefit Plan (CBP) at any time. There is no need to wait for an annual enrollment period. Please contact your employer benefits representative to determine how and when you should enroll. Online enrollment may be an option for your plan.

You have enrolled, now what? Using your Commuter Benefit Plan is convenient and easy. Here are a few quick tips.

  1. Receiving your Beniversal® Prepaid Mastercard® or eTRAC Card (if offered): If you have enrolled in a Commuter Benefit Plan for the first time, you will be receiving a Beniversal or eTRAC Card by mail. Your card will arrive in a plain white envelope from BRI. Once you receive your card, you will need to activate it by calling the number on the activation sticker. If you already have a Beniversal or eTRAC Card, you can continue to use the card through the expiration date. The card is accepted everywhere Debit Mastercard is accepted. Learn more about the Beniversal Card.
  2. Logging into BRiWeb: BRiWeb is your secure participant login for managing your accounts with BRI. BRiWeb allows you to view balance and transaction information, submit claims, manage election changes (if available from your employer), download plan documents and much more. Learn more about BRiWeb.
  3. Downloading the BRiMobile app: BRiMobile is your on-the-go account access to view balances and recent transactions and submit claims. BRiMobile app is available for iPhone, iPad and Android devices. Learn more about BRiMobile.
  4. Submitting claims: When not using the Beniversal Card, you can submit a claim for reimbursement of eligible expenses. Claims can be submitted online at BRiWeb, through the BRiMobile app or by sending a claim form by mail/fax.
  5. Checking Your Balance: Login to BRiWeb or BRiMobile to view the balances of your Mass Transit and/or Parking accounts. Alternatively, call our automated QuickBalance Line at (877) 342-0825 and enter your Beniversal or eTrac card details. This line can also be accessed by calling Participant Services and selecting Option 1.
  6. Changing elections: As your mass transit and parking needs change, you may need to change your monthly elections. Consult your employer benefits representative to determine how and when election changes should be submitted. Election changes can often be submitted through BRiWeb.
  7. Questions: Try our Frequently Asked Questions or contact Participant Services. Participant Services is available to assist with your questions by phone, chat and email. Representatives are available in English and Spanish.
  • Commuter Benefits Plan (CBP)
    • CBP Basics
    • Using Your CBP
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  • Health Reimbursement Account (HRA)

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Testimonials

​​"We moved our FSA accounts to BRI, added Commuter​ ​Benefits and just recently went to them for COBRA and​ ​could not be happier. -- Our account representative has​ ​made it her personal commitment to us that we trust​ ​that she will deliver what we need. She partners with us,​ ​guides us and takes care of our associates like they were​ ​her own. The support is rock-star quality service!"

​​
National Retailer
(Headquartered in Chicago)
FSA/CBP/MRA/COBRA
With BRI since 2008


​​
"16 years ago I received a call from BRI and liked what they​ ​had to offer! The rest, so they say, is history! They have a great product(s). We started with Commuter Benefits​ ​and have since moved our FSA and COBRA to them. We love BRI!"

National Financial Services Firm
(based in NYC)
FSA/CBP/COBRA
With BRI since 2002


"Excellent customer service from our Senior Account Executive, as well as support from the Client Operations team."

Private Equity Firm
(Headquartered in NYC)
FSA/CBP

What Makes BRI Great?

Technology
Technology

BRI owns and manages its own technology which provides increased flexibility and allows it to be more responsive to changes.

Account Expertise
Account Expertise

BRI is dedicated to pre-tax account administration which provides a more in-depth perspective and understanding of account needs.

Service Culture
Service Culture

BRI is routinely rated 95% or higher in all service aspects including; professionalism, friendliness and responsiveness.

Benefit Resource, LLC

Simplifying the complexity of benefits for maximum savings and peace of mind.

Contact Information

245 Kenneth Drive
Rochester NY 14623-4277

Benefit Resource, LLC
PO BOX 642
Willow Grove, PA 19090

email: info@benefitresource.com

phone: (866) 996-5200

fax: (585) 424-7273

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The Beniversal and eTRAC Prepaid Mastercards are issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. Mastercard is a registered
trademark, and the circles design is a trademark of, Mastercard International Incorporated. The Beniversal and eTRAC cards are accepted at qualified merchants accepting Debit
Mastercard. The Bancorp Bank; Member FDIC.

HSA Custodial Services are provided by a separate financial institution. See your HSA Account Agreement for specific account terms.

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