BRI COBRA/Direct Bill Member Portal

The BRI COBRA/Direct Bill Member Portal provides Qualified Beneficiaries (QBs) with an easy way to access their health insurance premium accounts online, or on-the-go with the mobile app.


A Qualified Beneficiary (QB) is sent a New Member Login Notice via the United States Postal Service, typically as a part of the COBRA Specific Rights Notice.  Once a QB receives this letter, they should do the following:

  1. Go to the BRI COBRA/Direct Bill Member Portal or BRI COBRA/Direct Bill App on the App Store or Google Play.
  2. Click the “New User Registration.”
  3. Enter the registration code from your New Member Login Notice and other personal information. Then, click the “Submit Registration.”
  4. Review the user license agreement, select the “I Accept” check box, and then click “Submit.”
  5. Enter the email address, username, and password then click the “Submit & Create Account.”

On the Sign In window, click the “Forgot your username” link. Enter your email address you used to register, and then click the “Submit” button. A message box will display, informing you that an email containing your username has been sent.  Check your spam folders if you do not receive this email within a few minutes.

Click the “Forgot your password” link on the Sign In window. Enter your Username and Registration Code (unique code included in your New Member Login Notice), and then click the “Submit” button. A message box will display, informing you that an email containing password reset steps was sent to you.  Check your spam folders if you do not receive this email within a few minutes. IMPORTANT NOTE: The steps to complete the password reset must be completed within 20 minutes of receiving the email. 


The BRI COBRA/Direct Bill Member Portal makes it easy for you to manage your COBRA, Direct Bill, and continuation service benefits. Through the portal, you can:

  • View all communications/documents
  • Update communication preferences
  • Make payments
  • Schedule reoccurring payments
  • View payment history
  • …and more!

Watch the video to learn more, and continue reading to get detailed instructions on using the BRI COBRA/Direct Bill Member Portal.

Click on “Profile” in the sidebar, then select “Personal Info.” Select the pencil next to your name to edit your address, phone number, and email. 


  • When you’re ready to make a payment, click on the “Make Payment” button toward the top of the portal or go to “Payment Info” in the left sidebar menu and click on “Payment Summary,” then “Make Payment.”
  • Select your desired method of payment – with a card, by connecting a checking or savings account, or by sending your payment through the mail. Please note that if you have a Health Savings Account, you can use your HSA debit card to pay your premium.
  • Once you’ve decided on your payment method, click “Next” and enter the amount you are paying. Then enter in payment details, review what you’ve entered, and submit your payment.
  • Note a $20 convenience fee applies for each online paymentPayment-Method

To avoid having to log in every month to submit a payment, you can set up recurring payments. Click on “Payment Info” in the left sidebar and select “Recurring Payments” from the expanded options. Choose your desired method and follow the steps that proceed. Note a $20 convenience fee applies for each online payment.

To view the past payments that you have submitted, expand “Payment Info” in the left sidebar and click “Payment History.” From here, you can view information on your past payments, including the date submitted, the amount received, the type of payment, and information on if it was voided.

To update your email or password, expand “Preferences” in the sidebar menu and click on “Login.” Select the pencil icon next to “Login Information,” then click the “Save” button when you’re done.


If you’d like to update your Communication Preference to start receiving notices via email instead of mail, expand “Preferences” in the sidebar menu and click on “Communications.” Then select “Via Email” as your preferred communication method.


To view your COBRA Documents, including Payment, Plan Change, Conversion Option, and Termination Notices, Click on “Communication Activity” in the sidebar. From here, you’ll see a list of documents organized by Date. Click “View” on the right side to download any documents you want to view.



Stay up-to-date and worry-free by using the BRI COBRA & Direct Billing App to manage your plans on the go! Features available through the app include the following:


View Plan Details

On the Dashboard, you’ll find information on the plans you’re enrolled in, what you owe, and when your next payment is due.



The Make a Payment screen allows you to make a full or partial payments with ease. $20 convenience fee applies.



Use the Recurring Payments screen to ensure you never miss a payment. $20 convenience fee applies.

Mockup - CommActivity


Use the Communication Activity screen to review copies of all letters that have been sent to you.



The Payment History screen will display a record of past and future payments and dates associated with them.



Upon logging in, you can create a PIN to secure your account and log in with ease. Use Change Pin in the sidebar to change it.  

Download the app using the buttons below.


Find information and resources about COBRA works on our COBRA Benefits page.