Top 5 Questions of a Newly Enrolled Benefits Participant

When a newly enrolled participant has questions

It is a new year and for many, that means new benefits. Therefore, here are the top 5 questions of a newly enrolled participant.

5. How do I submit reimbursements?

Reimbursements can be submitted through the BRiMobile app, through BRiWeb Secure Participant Login or by mailing a claim form.

4. How do I activate my Beniversal / eTRAC Card?

Cards can be activated by logging into your account. Similarly, you could call the activation number on your card.

3. Where do I find my balance? When will funds be available on my Card?

There are three main options for determining your balance and if funds are available on your Card.

  • BRIMOBILE App: Available from the Apple App Store and Google Play
  • BRIWEB Secure Participant Login
  • QuickBalance: Call the Participant Services phone number at (800) 473-9595 and select Option 1 to be directed to the QuickBalance line. Or call the QuickBalance line directly at (877) 342-0825.

Ongoing balance information: To receive monthly balance reminders and transaction alerts, you can also enroll in BRiAlerts through the BRIMOBILE app or BRIWEB

2. How do I log into my account?

For enhanced security and streamlined account login moving forward, you will be required to use a custom Login ID for the BRIWEB Participant site. Similarly, if you are new to BRIWEB or currently using a Member ID as your Login ID, you will be required to complete the Account Registration process on your first visit to the new site.

The following are required for registration:

  • Company Code: Provided by your employer
  • Member ID: Typically a 9-digit number assigned by your employer
  • Personal Info: First name, last name, zip code
  • Access to email or phone number on file with Benefit Resource
1. When will my Beniversal / eTRAC Card arrive?

First, Benefit Resource receives and processes enrollments from employers through December 31. After that, Beniversal Cards are typically mailed within 5-7 business days of receipt of a clean enrollment file. If you have a January 1 effective date, please allow until January 12 to receive your cards.

See our frequently asked questions for more assistance or submit your own question.