Login FAQs

Participants accessing the site for the first time will be required to register a Custom Login ID. On the BRIWEB Login page, select the blue “Register an Account” link. Follow the instructions provided. You will need the following pieces of information to register:
  • COMPANY CODE: Provided by your employer
  • MEMBER ID/REGISTRATION ID: Typically a 9-digit ID selected by your employer (i.e. SSN, payroll ID, or even a combination)
  • PERSONAL INFORMATION: First name, last name, home zip code
  • Access to email or phone number on file with Benefit Resource

Your Company Code is provided by your employer (likely during Open Enrollment or toward the start of your plan year). Please review all benefits correspondence and materials from your HR department during this period.

This code may also be included in your “Welcome to Beniversal” email. Please check your inbox/spam folder for the following email:

  • SenderParticipantServices@BenefitResource.com 
  • Subject Line: Welcome to Benefit Resource!

Details about what your Member ID/Registration ID should be provided by your employer (likely during Open Enrollment or toward the start of your plan year). Please review all benefits correspondence and materials from your HR department during this period.

These details may also be included in your “Welcome to Beniversal” email. Please check your inbox/spam folder for the following email:

  • Sender: ParticipantServices@BenefitResource.com
  • Subject Line: Welcome to Benefit Resource!

 

TIP: Most Member IDs/Registration IDs are 9-digits long and either your Social Security Number or an Employee ID/Payroll number from your employer. Some may be a combination of the two and longer than 9-digits.

During the registration process, you may get an error message that says “Participant Not Found” which may prevent you from proceeding forward. Here are some reasons that this may be happening.

You are trying to register too soon. If BRI doesn’t have information on who enrolled in our systems yet, you may get an error that says, “Participant Not Found”. Try registering again at a later date towards the start of your Plan Year. Or if you’re logging into BRIWEB to enroll in benefits, check with your employer to make sure you’re eligible to enroll or participate in these benefits.

The name you entered should match what’s on the card. If you have a benefits card with BRI (The Beniversal® Prepaid Mastercard®), the spelling of your name should match what is printed on the card.

The personal information that you are entering does not match the information your employer provided Benefit Resource. Please review the following:

  • Did you input the proper Company Code provided to you by your employer?
  • Did you input the proper Member ID/Registration ID provided to you by your employer?
  • Did you input your legal first name/last name on record with your employer?
  • Is your zip code based on your current residence on record with your employer?

Trouble Logging In?

After you register for an account, you will use the Login ID and Password that you created to log in to your account, not your Company Code and Member ID.

Click “I Forgot my Login ID” on the Participant Login page. Enter the following details to confirm your identity:

  • Company Code
  • Member ID/Registration ID
  • First name
  • Last name
  • Home zip code

Your login ID will be sent to the email you have on file with us. If you do not have an email address on file with us or are not sure if you do, contact Participant Services at (800) 473-9595, Monday through Friday, 8am to 8pm ET, to request your login ID.

Don’t know your Company Code and Member ID/Registration ID? See the previous section.

Click “I Forgot my Password” on the Participant Login page and enter your Login ID. A temporary link to change your password will be sent to the email you have on file with us. If you do not have an email address on file with us, please contact Participant Services at (800) 473-9595, Monday through Friday, 8am to 8pm ET to have your password reset.

IMPORTANT NOTES:

  • You will need your Login ID and password to access the app for the first time. If you have not created a Login ID and password, you first need to register an account on BRIWEB. Click “Register an Account”, which will open a window in your phone’s browser, and proceed through the registration process. See the Registration FAQs section on this page for assistance.
  • After logging in for the first time, you will be asked to create a 4-digit passcode. This passcode can be used for future logins in lieu of entering a Login ID/Password.

IF YOU FORGET…

  • Your Login ID or Password: See the “I Forgot My Login ID” and “I Forgot My Password” sections above.
  • Your Passcode: If you enter in your passcode incorrectly, you are given the option to enter your Login ID and Password instead.

How Do I...?

Watch the video here to get an introduction to the BRIWEB Participant Portal and learn how to:

  • View Profile Settings to update login information and other information on file
  • Sign up for Direct Deposit and email/text notifications
  • View account balances, transactions, and recent claims
  • Find important plan documents, including your Plan Highlights
  • Submit claims and receipts
  • Enroll or change your election

Want to manage your accounts on the go? Download the BRIMOBILE App. Learn more about it here.

The “Account Overview” section on the home page shows the balance of each account that you are enrolled in. You can click to view your plans in this section or by using the navigation menu on the left sidebar for additional information.

Click on your name in the left sidebar to expand your profile options. Then, click “Direct Deposit”. Follow the steps below.

  1. Select your account type – Checking or Savings.
  2. Enter your Bank Routing Number. For US Banks, this is the nine-digit number found in your banking information that is used to identify your financial institution. For checking accounts, it is in the bottom left corner of each check.
  3. Enter your Account Number twice. This is a ten to twelve-digit number assigned to your individual bank account.
  4. Submit your information. Select the checkbox underneath the Authorization Agreement, then click the “Add Information” Button.

 

Note: It may take up to 10 days for your direct deposit account to be fully set up. Any pending reimbursements may be paid by check. Watch your account and mail to confirm!

Click on your name in the left sidebar to expand your profile options. Then, click “Notifications”. From this screen, you can:

  1. Sign up for email and/or text alerts regarding different types of account activity.
  2. Change your email or phone number on file.
  3. Send a test notification to your phone or email on file.

 

Note: By inputting your phone number into this webpage, you will be opting in to receive account updates from 34700, Benefit Resource (BRI ALERTS). Message and Data rates may apply. Msg Frequency may vary. Text HELP to 34700 for Help, Text STOP to 34700 to cancel. View Terms of Use

Click on your name in the left sidebar to expand your profile options. Then, click “Profile”. From this screen, you can:

  1. Modify your Login ID and/or password
  2. Update your email, address, or phone number on file
  3. Activate your Beniversal Card
  4. Report your Beniversal Card as lost or stolen

From the Dashboard, click the “View Card Status” button or navigate to “Profile” by clicking on your name in the left sidebar to expand your profile options.

Expand “Card Status” on the profile page and follow the steps to activate your card or report it as lost/stolen.

In the left sidebar, click “Submit Claims/Receipts”. Start your claim or receipt submission via the applicable option.

For Claims Submissions:
  • Enter your claim items. Be sure to attach receipts for all claim items, and that electronic receipts are legible before attaching.
  • Combine all expenses for a single month, from the same provider, into one line item on your claim submission.
  • Required receipt detail: Name of provider, Date of service, description of service, cost.

For additional assistance with Claims Submissions (including tips on submitting multiple claims at once), check out our Submitting Claims Walkthrough.

For Receipt Request Submissions:
  • Upload the receipt for the expense in question.
  • Required receipt detail: Name of provider, Date of service, description of service, cost.

For additional assistance with Receipt Requests, check out our Submitting Receipts Walkthrough.

There are two easy ways to view your Claims History:

  1. Click “Submit Claims/Receipts” and select the “Recent Claim Activity” button at the top to view all recent activity.
  2. To view activity for a single Account, click the Account name in the left sidebar. Then, click “View all Claims”.

BRIWEB allows you to view transactions by Account Type.

  1. Click into the plan in the “Account Overview” section on the Dashboard or by using the left sidebar.
  2. Select the “View all transactions” link under “Recent Transactions”.

In the left sidebar. Select “Documents”. On this page, you will find helpful links to plan documents, terms & conditions, forms, and other resources which are specific to your employer plans. Use the “Plan Type” and “Categories” filters to help narrow your document search.

Learn more about your Plan Highlights in our blog, What are Plan Highlights and Where do I Find Them?

To access general resources including videos, flyers, forms, and more, you are invited to visit our Resource Center

If online enrollment is available through your employer, you can click the “Enrollment/Changes” option in the left sidebar and then select the button to View or Update Enrollment, depending on your needs. Follow the steps to enter and submit your enrollment.

Need Additional Assistance?

Contact the BRI Participant Services Team. 

Para asistencia en español, puede comunicarse con el número (800) 473-9595, disponible de Lunes a Viernes de 8am a 8pm EST, o escribirnos al correo electrónico ParticipantServices@BenefitResource.com.