BRIWEB FAQs

Your Company Code is provided by your employer (likely during Open Enrollment or toward the start of your plan year). Please review all benefits correspondence and materials from your HR department during this period. 

This code may also be included in your “Welcome to Beniversal” email. Please check your inbox/spam folder for the following email: 

• Sender: ParticipantServices@BenefitResource.com 
• Subject Line: Welcome to Benefit Resource! 

Details about what your Member ID/Registration ID should be provided by your employer (likely during Open Enrollment or toward the start of your plan year). Please review all benefits correspondence and materials from your HR department during this period. 

These details may also be included in your “Welcome to Beniversal” email. Please check your inbox/spam folder for the following email: 

• Sender: ParticipantServices@BenefitResource.com 
• Subject Line: Welcome to Benefit Resource! 

TIP: Most Member IDs/Registration IDs are 9-digits long and either your Social Security Number or an Employee ID/Payroll number from your employer. Some may be a combination of the two and longer than 9-digits. 

During the registration process, you may get an error message that says “Participant Not Found” which may prevent you from proceeding forward. Here are some reasons that this may be happening.  

You are trying to register too soon. If BRI doesn’t have information on who enrolled in our systems yet, you may get an error that says, “Participant Not Found”. Try registering again at a later date towards the start of your Plan Year. Or if you’re logging into BRIWEB to enroll in benefits, check with your employer to make sure you’re eligible to enroll or participate in these benefits.  

The name you entered should match what’s on the card. If you have a benefits card with BRI (The Beniversal® Prepaid Mastercard®), the spelling of your name should match what is printed on the card.  

The personal information that you are entering does not match the information your employer provided Benefit Resource. Please review the following:  

• Did you input the proper Company Code provided to you by your employer? 
• Did you input the proper Member ID/Registration ID provided to you by your employer? 
• Did you input your legal first name/last name on record with your employer? 
• Is your zip code based on your current residence on record with your employer? 

Click “I Forgot my Login ID” on the Participant Login page. Enter the following details to confirm your identity: 

• Company Code 
• Member ID/Registration ID 
• First name 
• Last name 
• Home zip code 

Your login ID will be sent to the email you have on file with us. If you do not have an email address on file with us or are not sure if you do, contact Participant Services at (800) 473-9595, Monday through Friday, 8am to 8pm ET, to request your login ID. 

Don’t know your Company Code and Member ID/Registration ID? See the previous section.  

Click “I Forgot my Password” on the Participant Login page and enter your Login ID. A temporary link to change your password will be sent to the email you have on file with us. If you do not have an email address on file with us, please contact Participant Services at (800) 473-9595, Monday through Friday, 8am to 8pm ET to have your password reset. 

IMPORTANT NOTES:  

• You will need your Login ID and password to access the app for the first time. If you have not created a Login ID and password, you first need to register an account on BRIWEB. Click “Register an Account”, which will open a window in your phone’s browser, and proceed through the registration process. See the Registration FAQs section on this page for assistance.  
• After logging in for the first time, you will be asked to create a 4-digit passcode. This passcode can be used for future logins in lieu of entering a Login ID/Password.  

IF YOU FORGET… 

• Your Login ID or Password: See the “I Forgot My Login ID” and “I Forgot My Password” sections above.  
• Your Passcode: If you enter in your passcode incorrectly, you are given the option to enter your Login ID and Password instead.