Frequently Asked Questions

What are some reasons my Card might not work at the point-of-sale?

  • Your card has not been activated.
  • Your balance is less than the full expense.
  • You attempted to purchase items that are not eligible under your plan.
  • The merchant is not registered in an eligible network.
  • The merchant is having technical problems.
  • The home address you gave the merchant did not match the address on file with your Card.

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