Benefit Resource will be closed on Wednesday, June 19th in observance of Juneteenth.
121 Benefits is not BRI

121 Benefits is now BRI (Benefit Resource)

Get answers as your accounts are migrated from the 121 Benefits platform to BRI. The following resources, videos, and tools to help you maximize your experience with BRI. Welcome to BRI!
Specific timelines affecting your account(s) are outlined in mailed communications sent to your home address.


Three Recommended Actions to Take January 1, 2022

1. Activate your Beniversal Card

The fastest way to activate your card is to call the activation number on the card. This option is free and takes under one minute to complete. You can also activate your Beniversal Card online when you log in to your BRIWEB account with your Login ID and password. If you are logging in for the first time, you will need to complete the Register an Account process. Once logged in, navigate to the Profile section by expanding the menu under your name.

2. Register for Login on BRIWEB

Participants accessing the site for the first time will be required to register a Custom Login ID.

On the BRIWEB Login page, select the blue “Register an Account” link. Follow the instructions provided.

The following are required during registration:

Company Code: pipersandler
Member ID:  Your Employee ID
Personal Info: First name, last name, zip code
Access to email or phone number on file with Benefit Resource

3. Sign-up for Direct Deposit

Your direct deposit information will not carry over and will have to be re-entered. You will need your Bank Routing Number and Account Number. For a checking account, you will find these numbers at the bottom of your personal check. For a savings account, contact your bank to get their Bank Routing Number and your Savings Account Number.


Key Dates to Know


Frequently Asked Questions

Accessing My Account

How Do I Access My Account?

You can access your account by:

  1. Logging in to BRIWEB online.
  2. Accessing your account on the BRIMOBILE app.
  3. Call (877) 342-0825. Provide your card number and CVV to hear your account balance.

How Do I Login to BRIWEB?

Participants accessing the site for the first time will be required to register a Custom Login ID. You will receive an email prior to your migration date with the information you’ll need to register on BRIWEB including your company code and member ID.

On the BRIWEB Login page, select the blue “Register an Account” link. Follow the instructions provided.

The following are required during registration: 

  • Company Code: pipersandler
  • Member ID: Employee ID
  • Personal Info: First name, last name, zip code
  • Access to email or phone number on file with Benefit Resource

How Soon Can I Login To BRIWEB?

You will receive an Election Confirmation for the 2022 Plan Year by mail or email in December. This will be your indication that you may log into BRIWEB. If you do not make an election for 2022 but have funds from 2021 available, you will need to wait until the migration is complete on January 18, 2022 to access BRIWEB.

Once you have your BRIWEB account login information, you can set up your Direct Deposit, submit claims, and even chat live with our Participant Services team if you have any questions.

Will I Be Able to See My Account History?

Yes! You will see 2022 Plan Year activity beginning January 1, 2022. Activity for the 2021 Plan Year will be available through BRIWEB following the migration on January 18, 2022.

How Do I Access my Wellness Benefits?

When registering for BRIWEB, you will create one Login ID for BRIWEB which will be used to access both your pre-tax benefit accounts and your Wellness Benefits. You will no longer need to have a separate login for your Wellness Benefits.

Submitting Claims

When Do I Start Submitting My Claims to BRI?

You can start submitting 2022 Plan Year claims to BRI as of January 1, 2022. Claims for the 2021 Plan Year can be submitted to 121 Benefits until noon, Central Time on January 7, 2022. As of January 18, 2022, all claims should be sent to BRI.

How Do I Submit My Claims?

There are three ways to submit your claims:

Option 1: Submit online

  • Login to BRIWEB at the secure participant login.
  • Click on Submit Claims/Receipts and follow the instructions.

Option 2: Submit via BRIMOBILE App

  • Download the free BRIMOBILE app from Google Play or the App Store.
  • Tap Receipt Requests from the menu bar and take a photo/upload documentation through your iPhone or Android device.

Option 3: Submit via mail

  • Visit the Forms section to find the claim form you need. You can also go to the Resource Center and filter by Forms to find claim forms. Once you have the one you need, save it, fill it out, and then send it to us at the address printed on the document.

View our step-by-step walkthrough on how to submit claims! Just select the option you want, Mobile or Desktop, and follow the instructions! Click here for the walkthrough.

How Often Will My Claims Be Processed?

Your claims will be reviewed within 3 to 5 days after they are received at our processing center.

When Are Claims Deadlines?

Claims for the 2021 Plan Year may be submitted to 121 Benefits through noon Central Time on January 7, 2022 and will be paid through the 121 Benefits platform. A final claim reimbursement processing will be done by 121 Benefits on January 10, 2022. Once the migration is complete, claims for 2021 can be submitted to BRI through the BRIWEB participant site or the BRIMOBILE app beginning January 18, 2022. The final cut-off for 2021 Plan Year claims is March 31, 2022. All 2021 plan information will be accessible in the BRI platform by January 18th, 2022.

Claims for the 2022 Plan Year may be submitted to BRI through the BRIWEB participant site or the BRIMOBILE app beginning January 1, 2022.

Direct Deposit

Do I Need to Re-Enter My Direct Deposit Information?

Yes! Your direct deposit information will not carry over and will have to be re-entered. You will need your Bank Routing Number and Account Number. For a checking account, you will find these numbers at the bottom of your personal check. For a savings account, contact your bank to get their Bank Routing Number and your Savings Account Number.

Debit Card

How Do I Activate My Beniversal Card?

The fastest way to activate your card is to call the activation number on the card. This option is free and takes under one minute to complete. You can also activate your Beniversal Card online when you log in to your BRIWEB account with your Login ID and password. If you are logging in for the first time, you will need to complete the Register an Account process. Once logged in, navigate to the Profile section by expanding the menu under your name.

When Will I receive My Beniversal Card, and When Can I Start Using It?

Your existing card(s) through 121 Benefits will be turned off 12/31/2021. Your new Beniversal Prepaid Mastercard will arrive prior to 1/1/2022.  You may begin using your Beniversal Card as of 1/1/2022.

How Do I Add My Beniversal Debit Card to My Digital Wallet?

A digital wallet is a third-party including Google Pay, Samsung Pay, or Apple Pay that allows you to add debit and credit cards as payment methods that are accessed via your phone. To add your Beniversal Card to a digital wallet, you must first have the digital wallet installed. Once you have installed the digital wallet, you can follow the instructions below to add your Beniversal Card as a payment method.

Please note: In order to complete registration, the mobile phone number associated with your digital wallet must be on file with BRI.

Resources


Contact Information

If you have additional questions or need additional assistance, please reach out to Participant Services at the following: