Frequently Asked Questions

What if I cannot use my card for parking or vanpooling expenses at the point-of-sale?

You can submit a claim for parking expenses in one of the following ways.

  • The BRiMobile app allows mobile device users to submit claims on-the-go.
  • Log into the participant website, under the Commuter Benefit Plan tab, select Submit an Online Claim (available if allowed by your plan). Complete your claim form, then either upload it to Benefit Resource or print it so you can fax or mail it to Benefit Resource.
  • Complete a paper claim form and fax or mail it to Benefit Resource.

Claims for vanpooling expenses must be submitted using a paper claim form. The form can be faxed or mailed to BRI along with a receipt and other documentation verifying the eligibility of the expense.

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