Where do I find my Company Code and/or Member ID?
Details about what your Company Code and Member ID should be provided by your employer (likely during Open Enrollment or toward the start of your plan year). Please review all benefits correspondence and materials from your HR department during this period. These details may also be included in your “Welcome to Beniversal” email. Please check […]
Why is my personal information not being recognized during registration?
During the registration process, you may get an error message that says “Participant Not Found” which may prevent you from proceeding forward. Here are some reasons that this may be happening. You are trying to register too soon. If BRI doesn’t have information on who enrolled in our systems yet, you may get an error that says, “Participant Not Found”. Try registering […]
I forgot my Login ID – how do I get into my account?
Click “I Forgot my Login ID” on the Participant Login page. Enter the following details to confirm your identity: Company Code Member ID/Registration ID First name Last name Home zip code Your login ID will be sent to the email you have on file with us. If you do not have an email address on file […]
I forgot my Password – how do I get into my account?
Click “I Forgot my Password” on the Participant Login page and enter your Login ID. A temporary link to change your password will be sent to the email you have on file with us. If you do not have an email address on file with us, please contact Participant Services at (800) 473-9595, Monday through Friday, 8am to 8pm ET to […]
How many digits is the multi-factor authentication (MFA) code?
PIN’s are 6-digit codes.
How many times can I attempt to login before the account is “locked”?
3 times with an incorrect password.
What happens if I change my phone number or lose my phone associated with multi-factor authentication (MFA)?
Call BRI Participant Services at (800) 473-9595 for assistance. Representatives are available Monday – Friday 8:00 AM ET – 8:00 PM ET
Will changing my email address affect multi-factor authentication (MFA)?
Changing your email address does not affect MFA.
What happens if I do not have an email on file with BRI for Multi-factor authentication (MFA)?
Email is not part of the MFA process. The PIN is obtained by one of two methods – phone and SMS text.
How do I register for an account on BRIWEB?
Participants accessing the site for the first time will be required to register a Custom Login ID. On the BRIWEB Login page, select the “Register an Account” link. Follow the instructions provided. You will need the following pieces of information to register: COMPANY CODE: Provided by your employer PERSONAL INFORMATION: First name, last name, date of birth, home zip code […]
