Frequently Asked Questions

I forgot my Login ID – how do I get into my account?

Click “I Forgot my Login ID” on the Participant Login page. Enter the following details to confirm your identity: 

  • Company Code 
  • Member ID/Registration ID 
  • First name 
  • Last name 
  • Home zip code 

Your login ID will be sent to the email you have on file with us. If you do not have an email address on file with us or are not sure if you do, contact Participant Services at (800) 473-9595, Monday through Friday, 8am to 8pm ET, to request your login ID. 

Don’t know your Company Code and Member ID/Registration ID? See the previous section.  

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