Frequently Asked Questions

Why is my personal information not being recognized during registration?

During the registration process, you may get an error message that says “Participant Not Found” which may prevent you from proceeding forward. Here are some reasons that this may be happening.  

You are trying to register too soon. If BRI doesn’t have information on who enrolled in our systems yet, you may get an error that says, “Participant Not Found”. Try registering again at a later date towards the start of your Plan Year. Or if you’re logging into BRIWEB to enroll in benefits, check with your employer to make sure you’re eligible to enroll or participate in these benefits.  

The name you entered should match what’s on the card. If you have a benefits card with BRI (The Beniversal® Prepaid Mastercard®), the spelling of your name should match what is printed on the card.  

The personal information that you are entering does not match the information that your employer provided BRI. Please review the following:  

  • Did you input the proper Company Code provided to you by your employer? 
  • Did you input the proper Member ID/Registration ID provided to you by your employer? 
  • Did you input your legal first name/last name on record with your employer? 
  • Is your zip code based on your current residence on record with your employer? 

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