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Frequently Asked Questions

What if I have an Apple Pay® transaction issue?

Answers for the following Apple Pay® transaction issues are available on this page: 

  • Nothing appears on the Mobile Device or Terminal when Checking Out
  • Mobile Device displays a “Card Cannot be Read” or Similar Error Message
  • Apple Pay Transaction is Declined at Checkout
Nothing appears on the Mobile Device or Terminal when Checking Out
  1. Ensure the point of sale terminal is NFC Enabled.
  • At a store, look for one more of these symbols when checking out. These symbols denote a NFC capable terminal that accepts Apple Pay

2. Hold your phone within an ½ to an inch of the terminal.

  • Waving the device over the terminal will not trigger the payment screen on the device

3. Consult with the cashier/sales agent to ensure that the terminal is functioning properly.

Mobile Device displays a “Card Cannot be Read” or Similar Error Message
  1. Re-attempt payment by placing phone near the terminal.
  2. Check with the cashier/sales agent to ensure that the terminal is functioning properly.
  3. If terminal is functioning properly, please reach out directly to Apple Support, as this may be an application or hardware/software related issue.
Apple Pay Transaction is Declined at Checkout

Verify that the issue is not related to the payment card (e.g., insufficient funds, incorrect PIN, etc).

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