Answers for the following Apple Pay® transaction issues are available on this page:
- Nothing appears on the Mobile Device or Terminal when Checking Out
- Mobile Device displays a “Card Cannot be Read” or Similar Error Message
- Apple Pay Transaction is Declined at Checkout
Nothing appears on the Mobile Device or Terminal when Checking Out
- Ensure the point of sale terminal is NFC Enabled.
- At a store, look for one more of these symbols when checking out. These symbols denote a NFC capable terminal that accepts Apple Pay
2. Hold your phone within an ½ to an inch of the terminal.
- Waving the device over the terminal will not trigger the payment screen on the device
3. Consult with the cashier/sales agent to ensure that the terminal is functioning properly.
Mobile Device displays a “Card Cannot be Read” or Similar Error Message
- Re-attempt payment by placing phone near the terminal.
- Check with the cashier/sales agent to ensure that the terminal is functioning properly.
- If terminal is functioning properly, please reach out directly to Apple Support, as this may be an application or hardware/software related issue.
Apple Pay Transaction is Declined at Checkout
Verify that the issue is not related to the payment card (e.g., insufficient funds, incorrect PIN, etc).
