Frequently Asked Questions

I used my Beniversal Card for eligible expenses, why am I getting a request to submit receipts?

Your tax-free benefit plan requires that all medical expenses be verified as being eligible under the plan and most health care providers/merchants provide both eligible and ineligible products/services. We first try to verify the transactions against a series of rules and data that is available for your plan. Unfortunately, we don’t always receive enough detail to determine if an expense is eligible under your plan. In those instances, detailed receipts must be submitted.

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